Refund policy

At ChikiMaroc, we strive to ensure your complete satisfaction with our products. If, for any reason, you are not entirely pleased with your purchase, we offer a straightforward return and refund process to guarantee your peace of mind.

Returns:

  1. You may initiate a return within 14 days from the date of delivery.
  2. To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact.
  3. Please contact our customer support team at chikimaroc.ltd@gmail.com to begin the return process.
  4. Once your return request is approved, you will receive further instructions on how to ship the item back to us.

Refunds:

  1. After we receive and inspect the returned item, we will notify you about the status of your refund.
  2. If your return is approved, a refund will be processed to your original payment method within 3-5 business days.
  3. Please note that shipping costs are non-refundable, and return shipping expenses will be your responsibility.

Damaged or Defective Items:

  1. In the rare event that your item arrives damaged or defective, please contact us immediately with a detailed description and photographs.
  2. We will either provide a full refund or send you a replacement item, based on your preference and availability.

Non-Returnable Items:

  1. Certain products, such as personalized or custom-made items, are non-returnable unless they arrive damaged or faulty.
  2. Gift cards and downloadable products are also non-refundable.

Exchanges:

  1. If you wish to exchange an item, please follow the return process for a refund once we receive the item we will exchange it with a new item.
  2. We are committed to making your shopping experience at ChikiMaroc exceptional. If you have any questions or concerns about our return and refund policy, please do not hesitate to reach out to our dedicated customer support team. Your satisfaction is our top priority.

Note: This Return and Refund Policy is subject to change, and any modifications will be duly updated on our website.